Returns Information

Returning Items

We hope you will be happy with your purchase however if for any reason you are not then please phone our returns hotline on 0121 236 4293 and our staff will be happy to help.

If after speaking to our returns team you are shipping goods to us as a return, the goods should be clearly marked with your name and order number and returned to the following address :

Cookshop Clearance Company Ltd
4 The Minories
Temple Court
Birmingham
B4 6AG
 

Faulty / Broken Goods on Delivery

Please check all goods immediately upon delivery and at most within 72 hours for any damage or fault. If you find any fault with the goods then please contact our returns hotline on 0121 236 4293 and our staff will be happy to help get it sorted for you.
 

Unwanted Goods

If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter, fax or email to one of the following :

RMA Returns
Cookshop Clearance Company Ltd
4 The Minories
Temple Court
Birmingham
B4 6AG

Tel:  0121 236 4293

EMail: returns@cookshopclearance.co.uk

Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. Unfortunately returns cannot be accepted once the assembly process has begun.